Getting compensation from airlines for delayed/cancelled flights or missed connections is far from straightforward for air travelers.
Under European Union law, passengers reaching their destination at least 3 hours after scheduled arrival are entitled to compensation of up to €600 (about $800), barring extraordinary circumstances.
The most-used excuses given by airlines to avoid paying compensation include –
- Severe Weather Conditions – This is the most common excuse with airlines adopting a very generous interpretation of “severe.”
- Technical Issues
- Bird Strikes
- Staff Strikes
- No Crew Available
The website Refund.me helps travelers claim compensation from airlines (for a 25% commission). The regulation applies to any airplane departing from an airport within the European Union (EU) – and to any flight heading to Europe that is operated by an EU member airline.
Under EU law, the burden of proof of “extraordinary” circumstances rests with the airlines and customers have a better chance of claiming compensation if they are insistent about their claims and do not take the given excuses at face-value.