Airports around the world are experimenting with innovative parking approaches and services to boost revenue, improve efficiency and ensure customer satisfaction. A lot of this has also to do with the fact that car parking is one of the biggest sources of non-air traffic related revenue for the airports.
A good example in the US is the Phoenix Sky Harbor International Airport with services including around-the-clock personalized customer service, free motorist services such as fixing flat tires and charging dead batteries, 24-hour parking hotline and QR-codes for parking location reminders.
In the UK, London Heathrow leads in parking services innovation with its futuristic personal rapid transit system connecting car parking areas to the terminal (the “pod” system) and demand-dependent parking prices.
Other innovations include car-finding kiosks powered by a license plate recognition system (Incheon International Airport), mobile apps dedicated to parking (Liverpool, UK John Lennon Airport) and in-house parking management (Bristol Airport, UK).