Airline travel is complicated due to airports, weather, people, luggage and more. To address the questions fliers have about what goes on behind the scenes, American Airlines introduced a series of videos that detail the carrier’s operations. American officials hope this video series will help them to engage with their customers and and provide a better travel experience.
Read the full article and watch the first video on a weather delay here:
Video: American Explains Why the Airline Biz is Complex