Low-cost airlines received the maximum number of consumer complaints in the Australian air travel industry in the second half of 2012, according to the Australian Airline Customer Advocate (ACA) Report. The ACA report found that Tiger Airways had the maximum number of complaints with an average of 2.17 complaints per 100,000 passengers between July and December 2012. JetsStar was in second place with 1.44 complaints per 100,000 travelers.
Full service airlines Qantas and Virgin Australia had the least complaints with rates of 0.16 and 0.14 complaints per 100,000 travelers respectively.
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Complaints sky high for budget airlines