A recent customer services initiative by British Airways has raised concerns from privacy activists. Under the initiative, the airline has started keeping records about the preferences and flight history of its high-end passengers. This also involves enabling the crew to identify a passenger using Google Images through airline-issued iPads. Activists have voiced concern as the airline has not asked for passengers’ consent for the information.
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British Airways New Customer Service Initiative Has Some Worried
Do you feel this is a privacy violation or would you be flattered to have the crew recognize you when you board the plane?