Delta is issuing Nokia Lumia Windows 8 smartphones to its over 19,000 flight attendants to facilitate on-board purchasing of upgrades and services and ensure better customer service.
The Nokia Lumia 820 smartphones will enable Delta flight attendants to offer near real-time credit card processing for on-board purchases including upgrades to Delta’s popular Economy Comfort seating.
The on-board Economy Comfort upgrade purchases will begin on transcontinental and international flights before being offered on flights across Delta’s domestic network.
The phones will enable attendants to email eReceipts to customers. They also will support pre-paid credit cards for on-board purchases.
In the future, the phones will be able to read coupons displayed on a customer’s mobile phones or tablets and store customer information for personalized service.