The US Deparment of Transportation (DOT) issued a record 49 fines against airlines in 2012 for violating its rules. The department collected $3.61 million in penalties from these fines.
The stricter approach by DOT has led to a better experience for air travelers as airlines have modified their operational procedures to avoid the fines. A good example is the airlines’ changed approach to flight cancellations and reduced number of tarmac delays.
In 2011, DOT imposed 47 fines with total penalties of $3.264 million. The department is also expected to release a new set of consumer protection rules in 2013 requiring greater airfare transparency.