The US Department of Transportation imposed a fine of $145,000 on Italian airline Alitalia for providing “misleading information on compensation for canceled flights”
DOT levied the fine in March 2013 after receiving a complaint from 2 Alitalia passengers.
The airline had refused to pay compensation to the 2 passengers after their flights were canceled, claiming that travel from the US was exempt from its compensation policy in the European Union.
The department said in a statement that Alitalia’s inconsistent statements of policy in the General Conditions of Carriage (GCC) on the airline’s website and the tariff were deceptive practices under US law. Alitalia was directed to revise its GCC and tariff to reflect its correct compensation rules.