Two first-class passengers aboard a recent Qantas flight from LAX to Melbourne demanded to disembark as the plane was preparing to taxi toward the runway when they discovered there were no XL-size first class pajamas available. Although the flight was held up for 30 minutes while their luggage was off-loaded, everyone else on the flight arrived safely in Melbourne and on time.
Round-trip first class airfare to Australia on Qantas is generally around US$10,000 per person and certainly, for that amount of money, passengers will expect an incredibly high level of service and perfection on their flight. But the official options for these two passengers aren’t great.
Technically, if you do not cancel or use your ticket prior to the scheduled departure time of your flight, your ticket has zero value. When the couple disembarked, the scheduled departure time for the flight had passed.
Alternate flight options to Australia are limited. Virgin Australia does not offer first-class service on its flights. United does have first class, but if these passengers felt business class pajamas – in their XL size – were beneath them for the 15-hour flight, they certainly would not be happy with United’s version of “first class.” Qantas prides itself on offering the experience of having a “private sanctuary in the sky” with its first class suites on the new A380 aircraft. United’s first class just does not compare.
Qantas refused to comment on the incident. I’m guessing the airline bent over backwards to accommodate these high-fliers with luxurious, designer XL pajamas on the next flight to Melbourne. But wouldn’t it be great if instead of cow-towing to unreasonable first class passenger requests the airline would treat its mainstay coach class travelers with even just a bit of the warm Aussie hospitality they’ll experience once they land in Australia?
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Qantas Flight Delayed After Passengers Go Bananas over Pyjamas