Norwegian Air Shuttle, the third largest European low-cost carrier, has apologized for inconvenience to travelers on its recently launched long-distance flights on the Oslo-New York and Oslo-Bangkok routes, according to the website aftenposten.no.
The airline does not offer complimentary food, water or even blankets on its long-distance flights. These services can be only purchased in-flight with a credit card. As a result, many passengers, who may be used to getting these services for free on long-distance flights, have had unpleasant experiences.
This included a 16-year old passenger who could not pay $5 for a blanket on an Oslo-New York flight as he only had cash with him.
A report in the New Zealand Herald involved an incident with a Thai woman passenger who had to go without any food and water on a 12-hour flight and even had her coffee cup taken from her as she only had cash and a local credit card.
The airline has apologized for the incidents and announced that it is reviewing its policies.