Ryanair, Europe’s largest low-cost carrier known for its penny-pinching ways and total lack of customer service, has introduced a series of passenger friendly measures in recent days.
The most recent of these is the reduction in standard airport checked bag fees from €60/£60 (about $82) to €30/£30 at the bag drop desk, and from €60/£60 to €50/£50 (about $69) at the boarding gate.
Other measures include the introduction of 24 hour grace periods for minor booking errors, “quiet flights” during night hours (9 pm to 8 am), complimentary second small carry-on bag, reduced boarding card reissue and excess checked luggage fees, allocated seating on all flights from February 1 and the launch of “My Ryanair” customer registration service.
Under the new allocated seating arrangement, customers’ seat numbers will now be displayed on all boarding passes.
Ryanair customers will be able to select their preferred seat during booking or at online check-in, up to 4 hours before their flight’s scheduled departure time.
The following seats are available:
Premium Seats with Priority Boarding – Rows 1-5 (quicker exit), Rows 16 & 17 (extra leg room) and Rows 32 & 33 (quicker exit). Available from £/€ 10 (about $14+).
Regular Seats – Rows 6-15 & 18-31 available from £/€5 ($7+). Priority boarding can also be purchased with these seats for £/€2 (about $3) extra.
General Allocated Seats – In addition to the above two extra-payment options, passengers can also check-in online between 15 days to 4 hours prior to scheduled flight departure and will then be assigned a randomly allocated seat at no additional cost.
The airline has also launched an updated Ryanair.com website that now offers faster navigation and booking.
A new mobile app and mobile friendly website have also been launched.