A 2013 study found that nearly one in five travelers (18%) are unable to fulfill the purpose of their trip due to flight delays or cancellations.
Insufficient communication about the flight status was reported as the most common frustration by travelers in the study. It was followed by airlines refusing to pay compensation, and providing misleading flight status information.
The study, conducted by market research firm Phocuswright and travel solutions provider Amadeus, titled Passengers First: Re-Thinking Irregular Operations, surveyed nearly 2,800 travelers.
The report also found that traveler dissatisfaction was the highest in China with nearly one-third of the passengers unable to have a successful trip. This is not surprising as Chinese airports suffer perhaps the world’s worst flight delays.