Though it may come as a surprise to many air travelers, a recent study has found out that customer satisfaction with the airline industry in North America has reached the highest levels since 2006.
The J.D. Power and Associates 2013 North American Airlines Satisfaction Study rated satisfaction with the air travel industry at 695 (on a 1,000-point scale) for traditional carriers (an increase of 14 points over the last year’s study) and 755 for low-cost carriers (1 point higher than 2012).
Low-cost carriers consistently outperformed legacy airlines in the study with JetBlue being the highest overall scorer for the 8th consecutive year with a score of 787, followed by Southwest at 770 and WestJet at 717.
Among legacy carriers, Alaska Airlines registered the largest gain for the sixth consecutive year with a score of 717 (39 points higher than 2012), followed by Delta at 682 (23 points higher). Air Canada was at the third place with 671 points even though it scored six points lower than last year.