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| Delays up, customer service down
Survey compares air travel in 2006 and 2007 |
| Results of a survey conducted by SmarterTravel.com on air travel in 2007 versus 2006 painted a dismal picture of the state of the US airline industry. Customer service, pricing, value, fees, delays and use (or lack) of award travel topped the list of areas perceived to be worse in 2007.
Specifically, 49 percent said it was harder to find flights at good prices in 2007 compared to those who thought it was about the same (40 percent) as or better (11 percent) than last year. The majority of respondents (57 percent) also felt that the extra fees for onboard food, drinks and entertainment were more common this year. The Department of Transportation (DOT) project 2007 as the worst year for airline delays since the government has been keeping track. Between January and July, there were more than one million flights delayed and 100,000 cancellations. More than a quarter of all flights did not fly on time or at all. Less than 1% of these delays and cancellations were due to weather. On a positive note, readers praised several US airlines including: Southwest, JetBlue, Midwest and Continental. International airlines were also mentioned as having better customer service and perks, including meals and beverages. For more details on the survey, visit SmarterTravel.com |
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Maps and Tour Books The best "guides" for visiting International Destinations are comprehensive maps and books on the area. Visit Maps.com and enjoy a 5% discount through our specially negotiated deal. |
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| Airfare News The latest news on finding cheap international airline tickets and changes in the industry... more |
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| Insider Tips for finding Cheap Air Line Tickets Trying to find cheap air line tickets is a bit like gambling -- you will never know if the airfare deal... more |
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