United Airlines has upgraded amenities for premium passengers at Newark Liberty International Airport with the opening of a new Global Services reception lobby and the expansion of Mercedes Flight-Connection Service – tarmac transportation using Mercedes-Benz cars – to the airport.
The new lobby offers personalized check-in and travel services to customers traveling on long-haul international flights in United Global First and members of its invitation-only Global Services program.
The new lobby can be accessed through the Premier Access entry located at Door 4 of the Terminal C mid-level departures area.
The reception area, located adjacent to the C-2 security check-point, features four full-service check-in positions staffed by Global Services representatives wearing easily identifiable gray uniforms with gold ties or scarves.
The area provides direct access to four newly constructed security lanes, which can be used either as TSA PreCheck lanes or standard lanes for customers who are not PreCheck-eligible, depending on demand.
The lanes offer access to the United Club in concourse C-3.
United has also expanded its Mercedes Flight-Connection Service, its tarmac transportation service currently offered in Chicago and Houston, to Newark Liberty Airport.
United will offer the service using Mercedes-Benz GL-Class vehicles to select Global Services members and United Global First customers connecting at Newark to a domestic or international flight.
The service is offered to the airline’s premium customers who either have a tight connection or who have to travel a significant distance between connecting flights.
United launched the tarmac transportation service at its Chicago and Houston hubs in July 2013.
“United’s new Global Services reception area at our New York hub provide the high level of service our most loyal customers expect, while the expanded number of security lanes will expedite screening for all customers,” according to Jimmy Samartzis, United’s vice president of customer experience in the official press release.