Virgin America has been named the best US airline in the 2013 Airline Quality Rating report prepared by researchers at Wichita State and Purdue Universities.
Virgin America is followed by JetBlue in second place and Airtran (owned by SouthWest) in third place.
The 14 airlines rated in the report are (in order of ranking):
- Virgin America
- US Airways
- American Eagle
The annual Airline Quality Rating report is prepared on the basis of 4 criteria – on-time arrivals, denied boardings, mishandled bags, and customer complaints – as reported by the airlines to the US Department of Transportation (DOT) in the last 12 months.