A recent survey of air travelers in Australia revealed Virgin Australia scoring over Qantas in passenger satisfaction levels. The latest Roy Morgan Domestic Airline Satisfaction Report has Virgin Australia’s satisfaction ratio at 84.7 percent while Qantas is at 80.2 percent. The survey also showed that low-cost carrier Jetstar had satisfaction levels consistently below 70 percent in the last two years and that low-cost carrier Tiger Airways bounced up in the last few months to reach almost the same passenger satisfaction levels as Jetstar.
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Virgin Australia leads Qantas in traveler satisfaction survey